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Sales:
- Make sales budget on a monthly basis
- Build strong short- and long-term relationships with customers
- Effectively prospect, qualify, present and close accounts
- Manage all phases of the sales process and develop a sales funnel for all opportunities
- Qualify each account for opportunities, identify all key decision makers and keep notes of all correspondence and relative information in CRM
- Develop strong knowledge of our products and applications including competitors’ products
- Effectively conduct product seminars to customers using supplied materials
Management:
- Manage sales territory and develop high volume accounts in each market served
- Identify and develop plans to expand customer base at each account and in all territories served
- Manage and prioritize outbound calls on a daily, weekly and monthly basis to prospect, develop relationships and follow up on sales opportunities
- Provide feedback on products and applications to Product Manager and Engineers
Customer Service
- Enter customer orders and assist customers with on-line orders
- Provide superior customer service and exemplify Senva Core Values
- Manage stock returns and credit memos per company policy
- Assist customers with basic troubleshooting and assist in elevating to technical support
- Provide phone and order support for other territories on an as needed basis
- Manage all levels of communication with customers in a timely and professional manner
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Core Competencies:
- High organizational skills
- Excellent team player
- Excellent verbal and written communication
- Strong public speaking skills
- Self-starter
- Great listener and problem solver
- Qualifier and closing skills
- Acts with high integrity and always puts customer first, company second, and then yourself
- Results oriented, driving performance throughout the company
Senva Core Values:
PROVIDE SUPERIOR CUSTOMER SERVICE
Be easy to do business with and impress the customer
RAPID INNOVATION
Get customer inspired solutions to market quickly
ACT WITH INTEGRITY
Our actions are guided by honesty, consistency of character, and good faith
EXPECT EXCELLENCE
Recognize and reward performance; never tolerate mediocrity, invest in people, compete to win
MAINTAIN A HIGH SENSE OF URGENCY
The market belongs to the aggressive and the swift. Be lean and results oriented. Be a risk taker.
STAND FOR QUALITY
Quality is each employees job. Be consistent in our communications and environment. Establish clear standards and methods for quality
HAVE FUN
Celebrate victory, learn from defeat. Be positive and enthusiastic.
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